FAQ
1. What payment methods do you accept?
We accept PayPal, Mastercard, Visa, American Express, Discover, Diners Club, JCB.
2. How long does it take to process an order?
Orders are processed within 1–3 business days (Monday to Friday). You’ll receive a confirmation email once your order has been shipped.
3. What is your order cut-off time?
Our daily order cut-off time is 5:00 PM (GMT-08:00) PST. Orders placed after this time will be processed on the next business day.
4. How long does the Transit Time take?
Shipping typically takes 5–8 business days (Monday to Friday), depending on your location.
5. How long does the Total Delivery Time take?
Total delivery time based on customer locations, all destinations, 6-11 business days.
6. How much does shipping cost?
Shipping fees are calculated at checkout based on your order’s weight, size, and delivery location.
7. Do you ship internationally?
We ship within the United States only. No International Shipping.
8. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. You can use this to track your package at any time.
9. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition and packaging, with tags. Return shipping is the customer’s responsibility. Contact us at sales@ellesy.shop to initiate a return.
10. Can I exchange an item?
Please return the item and place a new order after your return is accepted.
11. What should I do if I receive a damaged or incorrect item?
If your item is damaged, defective, or incorrect, contact us immediately at sales@ellesy.shop so we can resolve the issue.
12. How long do refunds take?
Once your return is received and approved, refunds are processed within 15 business days. Your bank or payment provider may take additional time to post the refund.
13. How can I contact customer support?
Store Name: Ellesy
Business Address: 2448 Syracuse Street, Denver Colorado 80238, United States
Phone: +1 546-787-8954
Email: sales@ellesy.shop
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT-08:00)
Order Cut-off Time: 5PM (GMT-08:00) PST